address: 9076 SW Hill St Tigard OR 97223
phone: 503-620-5731

Frequently Asked Questions

Please read our FAQ before sending us a message.

Placing an online order requires just a few steps: Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order that includes your order number.

Orders received before 5 p.m. local time are processed within two business days of payment authorization Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.

If you have an account with us, you can sign in to check your Order Status. If you do not have an account, you may call us with your order number. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.

We take your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

We offer a wide variety of both domestic and international shipping options to suit just about any need. For more information, please see our table of available shipping options. This table shows you the various carriers we use, approximate delivery times, and any restrictions that may be required on packages.

Saturday delivery is only available as a special request option (USA only). FedEx will only deliver on Saturday if the package is sent via Next-Day Air Early AM Delivery (although the package is not delivered in the early AM, ironically). There is an additional charge for Saturday delivery, based on weight and distance traveled. The US Postal service will deliver Next-Day-Air packages on Saturday. Priority Mail packages are also delivered on Saturday as well.

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